Contact Us | Caspian Creates

Frequently Asked Questions

Can I get a free demo for one of the premium plans?

While we don’t offer a free trial, we are happy to set up a video conference call to explain our platform and how it works, and show you the ins and outs. Given the nature of our business, we do not allow free trials or demos of any sort at this time. If you would like to check out our free CRM platform, we are happy to give you access to that platform for free to try out!

Is it possible to cancel my subscription?

Yes. You can cancel at any time, provided that:

1. All of your outstanding invoices are paid in full
2. You are not obligated to a specific term contractually
3. If you are contractually obligated to fulfill a minimum term, your term has expired and your contract is now month-to-month

Generally, most users are eligible to cancel at any time. Caspian typically requires a guaranteed term as part of our financing agreements for more extensive projects or larger website or mobile application build outs. If you are on an advertising contract with us, we will continue to bill you for any advertising charges we incur on your behalf until the charges are paid in full to the platforms the charges were incurred with. Your contract is not considered fulfilled or canceled until all outstanding invoices are paid in full.

Can I recover my pricing plan after cancelling it?

Yes and No. Generally, your monthly retainer fee is non-refundable since we will have already created content or provided other services to you for the given period. However, we will refund you any unused ad-spend, given that all outstanding invoices for such are paid in full to the media platforms we use to provide digital advertising services (Google, Facebook, etc.). We will stop billing upon receipt of request for cancellation, and we will fulfill your services until the end of the billing period that we have already been compensated for.

How will Caspian help my business?

Caspian Creates helps businesses and their marketing teams save 40 or more hours per month by providing support to teams in need of content creation, website management, social media management, and more. Our full suite of marketing and digital advertising solutions takes the guesswork out of your marketing and advertising approach, and we will guide you through the best practices, supplement your existing team, and become a resource for your business to rely on for questions you may have about the best way to approach any roadblocks you may encounter. All of this leads to increased efficiency and revenue, increasing your bottom line and freeing up internal resources so they can be put to work in other areas of your business.

Are there any setup fees?

Yes, we do charge setup fees for new clients onboarded online. We do this to 1) Pre-qualify new clients; 2) Distinguish between clients that are serious about taking the next step to improve their current marketing/advertising approach, and those who are not; 3) Cut down on spam signups; 4) Ensure that we have a chance to review new client applications to ensure they are the right fit for our business and that we are the right fit for them.

The setup fees for each plan are as follows:
Pro Plan Setup Fee: $35.00
Luxe Plan Setup Fee: $50.00
Peak Plan Setup Fee: $75.00

If your account application is not approved, we will notify you by email and refund the setup fee we charged to your credit card on signup.

How do I add additional services that aren’t included in my plan?

You may do this by contacting us directly through your dashboard by using the messages tab, or you can also purchase the new service from our self service portal. New service signups will be contacted following checkout to ensure smooth setup of new services.

Do you offer any other services that aren’t listed in these plans?

Yes! Caspian is a full service digital agency. We understand that one plan does not fit all, which is why we offer the option to customize your plan with us. Our service plans are a combination of our most popular service bundles, but we also offer these services a-la-carte:

- Google PPC Advertising
- Facebook Advertising
- Listings manager service (manages listings on over 70 platforms)
- Mobile application development
- Web application development
- Workflow automation services
- Software setup and training Content creation (non-SMM)
- Branding solutions (logo creation, graphics and brand guidelines)
- SmartSites instant website creation and self-managed design with guidance from our experienced team
- Email campaign management

What if I need something else that’s not included in the plans or service lineup listed?

You can always purchase additional services from our lineup of products within our platform, or, you can contact us directly to talk about your specific needs, and we will create a custom plan for you.

Do I own what Caspian creates for my business?

Generally speaking, yes! As long as all of your outstanding invoices have been paid in full, and the terms of your contract have been fulfilled, Caspian grants to you the exclusive ownership of everything we create for you. The only time that you won’t own something we create is if any part of the deliverable contains an element or process that is proprietary to our company or any of its subsidiaries (meaning proprietary code, processes or other intellectual property that is owned by Caspian and licenced to you for a specific purpose). We are required to disclose to you if, at any time, we opt to use our proprietary solutions on your project(s), and you will have the opportunity to opt-out of any such use in favor of creating your own proprietary solution. Caspian will not own any solution we create for you that is developed from scratch and that doesn’t use any of our proprietary information or intellectual property.

What happens if my account is not approved?

If your account application is not approved, we will notify you via the email address we have on file within 48 hours of our decision. Additionally, we will refund any setup fees or other charges you incurred as part of the signup process to apply for an account with us. We know we aren’t the right fit for every business, and not every business is the right fit for us; if we choose to deny your application, the decision was in the best interest of you and Caspian, and we regret that we won’t be able to serve you at this time.

Will someone contact me after I pay my activation fee?

Of course! A member of our team will reach out to you within 24 hours of receipt of your application, and you will receive an invite from us to set up your account after you’ve been approved. If, for any reason, we choose not to approve your application, we will refund your setup/application fee and notify you within 48 hours of our decision to decline your application.

How do I contact your team?

You can contact us by messaging us directly from within your dashboard, by sending us an email to design@caspiancreates.com, calling us at +1 (402) 785-8355, or by using the contact form on the Contact Us page of our website. If you’re already registered, you can simply log in and click the “Messages” tab to directly communicate with our support staff.

How will I know if my account was approved or declined?

Once we receive your application, we will review it to make sure our companies are the right fit for each other. If we approve your application, you will receive an email confirmation within 24 hours of your application being submitted. If we choose to decline your application to be a part of our platform, we will notify you within 48 hours of our decision, and we will refund your application fee.